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Customer satisfaction is a priority. If for any reason you are not satisfied with the product you purchased, you may return it within 5 days of delivery. Please contact us for a Return Authorization Number. All returns are subject to a 15% restocking fee plus the cost of shipping. If damaged in shipping, we must be contacted immediately and the original carton and packaging should be kept for inspection by the shipping company. Email address: returns@EliteToyStore.com or call (646) 322 8365 Shipping cost for returned items is the responsibility of the sender. Returned or exchanged items must be in new, as-shipped condition with all original packaging materials, unused warranty cards, and instruction booklets.
Returns need to be sent to the following address:
Elite Toy Store 203 Sampson Ave
Islandia, NY 11749
*Please send back with tracking information or delivery confirmation.
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