You are here: Elite Toy Store > Return Policies

Elite Toy Store wants you to be completely satisfied with your purchase. If you are not pleased with the merchandise that you receive, or you have simply changed your mind, we will provide you with a refund within 30 days of the date of purchase.

Please take a few minutes to read the following guidelines and instructions to make sure this is processed correctly.

You Must Call to Make Arrangements for Return

• If you need to return, exchange, or submit a warranty claim please call 646-322-8365
• A Return Merchandise Authorization (RMA) number is a must before any return is
   accepted.
• RMA numbers are valid for 30 days. No returns will be accepted after the 30 days.
• Claims of damages/defective product must be reported within 72 hours of receiving
   the product.

• All merchandise must be properly packaged.
• Please do not ship via the U.S. Postal Service.
• For your protection, it is recommended that the merchandise be insured during
  shipping. Please make sure the return address is clearly written on the package
  and the label Refund Calculations
• Claims of damages/defective product must be reported within 72 hours of
   receiving the product.
• All ride on toys must not have been driven on (used).

Full Credit Will be Issued if Any of the Following Conditions are Met:
• The wrong merchandise is shipped.
• The merchandise is damaged during shipping.
• The merchandise is defective.

Full Credit Will NOT be Issued Due to

    Improper Packaging
• 15% restocking fee as well as the shipping charges will be the customer’s liability on 
   refused shipments.
• Returned items are subject to 15% restocking fee plus $50.00 handling charges.

 

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